About Us

Coming together as a community of patient partners

The Patient Advisors Network (PAN) is a community of people who have received health services or cared for those who have and are committed to improving healthcare as patient partners and advisors for the good of all across Canada.

Partnering as a patient/caregiver in healthcare can be lonely work. No matter what we call ourselves, we are often working alone or with a few others like us.

PAN was formed to provide us a community home.  A place to discuss topics of interest to us; a place to learn from and support each other. 

PAN is also a platform for sharing our insights both as individuals and as a collective. 

We are a Canadian, federally incorporated, not-for-profit group and are privately funded. We look to attract funding from people and organizations that support our mandate; to make change within Canadian healthcare.

We do NOT advise patients.

Coloured threads

The value of PAN is the support we provide the community of patient/caregiver partners at our core. It is also the collective insights from our community that we share with our partners and the broader healthcare environment.  Our focus is to transform and improve healthcare for everyone in Canada.

Our Objectives 

We collaborate with healthcare providers, researchers, administrators, and policymakers to: 

  1. Mobilize our experience in patient and family partnership: 
    ​to ensure that applying the wisdom gained from the lived experience of patients and families becomes the norm for all aspects of healthcare.
  2. Support and build capacity: 
    Among people working towards better healthcare experiences and outcomes, both for users and workers in healthcare.

Strategic Plan (2023-2026)

Patient Advisors Network launched a 3-year strategic plan beginning in 2023 to focus on actions going forward. The plan was a result of integrated feedback of the PAN community.

Important Definitions

We define patients as individuals with personal physical or mental health experience with any aspect of the healthcare system in Canada. This includes individuals who might be called clients or residents, depending upon the healthcare context they are in.

We define family as family members or friends identified by the patient as their family. Family includes parents of children with mental or physical health issues. Family also includes children of parents with mental or physical health issues that limit their capacity to manage on their own.

Important Links

PAN Annual Reports

Take a look at our annual reports and learn more about how you can get involved in PAN’s activities.

Learn more about PAN

PAN is the next generation of patient and family involvement.
We believe that harnessing the collective power of patients and families will transform healthcare.

PAN Members Community Guidelines

We want everyone to feel welcome on our PAN community site, so we’ve created these guidelines to foster the community we would like to see. By joining and participating in our Community, you agree that you have read and will follow these guidelines.

Within the PAN Community site and in our dealings with each other through other PAN initiatives:

  1. Be respectful. We all have a shared goal of making healthcare better for Canadians. The PAN Community may include people you work with or may meet in future. As members of PAN, we demonstrate respect in our communication, sharing and crediting of resources/knowledge and  in our interactions with each other and stakeholders from outside the PAN.


  1. Focus on a positive and collaborative approach.  Let’s work together to build strong relationships so we can achieve great things. Diversity of thought and sharing of perspectives is healthy – we won’t all agree on everything, but we want to keep an open mind to consider new ideas and change.


  1. Do not discriminate or engage in harmful activity. We value different ideas and opinions but there is no place for any activity that could hurt someone, whether it’s physical, emotional, mental or digital. Racism, hateful language, or discrimination of any kind is not acceptable. Don’t post anything you wouldn’t want everyone in the world to know about or that you wouldn’t want anyone to know that it came from you.


  1. Use your true identity. We made this community site private so that we can feel free to be ourselves. Each member is vetted by our team to ensure people are here for the right reasons. Communicating with each other is based on trust.

To ensure the PAN community remains a safe place for all members, we ask you that you contact hello@patientadvisors.ca if you encounter a situation where guidelines may have been breached. PAN reserves the right to suspend or terminate membership in the Community for anyone who violates these guidelines.


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Directives de la communauté des membres du PAN

Nous voulons que tout le monde se sente bienvenu sur notre site Web communautaire de PAN. Nous avons donc créé ces directives pour aider au développement de la communauté que nous aimerions voir. En rejoignant et en participant à notre communauté, vous acceptez de lire et de suivre ces directives.

Sur le site de Web de la communauté de PAN et dans nos relations mutuelles dans le cadre d'autres initiatives de PAN :

  1. Soyez respectueux. Nous partageons tous l'objectif d'améliorer les soins de santé pour les Canadiens. La communautéde PAN peut inclure des personnes avec lesquelles vous travaillez ou que vous pourriez rencontrer à l'avenir. En tant que membres de PAN, nous faisons preuve de respect dans notre communication, le partage et l'attribution de ressources/connaissances et dans nos interactions les uns avec les autres et avec les parties prenantes extérieures de
  2. Se concentrersur une approche positive et collaborative.  Travaillons ensemble pour construire des relations solides afin de réaliser de grandes choses. La diversité de pensée et le partage des perspectives sont sains - nous ne serons pas tous d'accord sur tout, mais nous voulons garder l'esprit ouvert pour envisager de nouvelles idées et des changements.
  3. Ne faites pas de discrimination et neparticipez pas à des activités nuisibles. Nous apprécions les idées et les opinions différentes, mais il n'y a pas de place pour les commentaires susceptibles de blesser quelqu'un, que ce soit physiquement, émotionnellement, mentalement ou numériquement. Le racisme, les propos haineux ou la discrimination sous quelque forme que ce soit ne sont pas acceptables. Ne publiez rien que vous ne voudriez pas que tout le monde sache ou dont vous ne voudriez pas que l'on sache qu'il vient de vous.
  4. Utilisez votre véritable identité. Nous avons rendu ce site Web communautaire privé afin que nous puissions nous sentir libres d'être nous-mêmes. Chaque membre est accepté manuellementpar notre équipe pour s'assurer qu'il est là pour les bonnes raisons. La communication entre nous est basée sur la confiance.

Pour s'assurer que la communauté de PAN reste un endroit sûr pour tous les membres, nous vous demandons de contacter hello@patientadvisors.ca  si vous rencontrez une situation où les directives ont été violées. PAN se réserve le droit de suspendre ou de résilier l'adhésion à la communauté de toute personne qui enfreint ces directives.

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