Privacy Statement

At the Patient Advisors Network (PAN), we understand that privacy is a big concern especially when sharing information on the internet. This statement explains our commitment to your privacy as a visitor to our website and as a member of the Patient Advisors Network community.

This statement outlines the types of information we collect and what we do with it. We may change this privacy statement at any time without notice so you should review our privacy statement regularly. We strive to be in accordance with the Office of the Privacy Commissioner of Canada.

Information we collect automatically

Technical Information

The Patient Advisors Network collects technical information about you that does not personally identify you. Examples of this type of information include the computer operating system you use, your Internet browser, your domain name and IP address, and the Web pages you view. IP addresses are not linked to personally identifiable information.


A cookie is a file that is written to your hard drive when you access a website. We use cookies to personalize your access to content of our Website to your interests and to ensure data security.

Cookies also are set when you log in or enter the PAN Community, or receive any Subscribed Content. These cookies authorize you during your session. While you navigate the Community, these cookies also make sure all Community and Subscribed Content rights and permissions are respected. For example, you can only enter a Community and/or access Subscribed Content that you have been permitted to access.

Data stored in cookies is encrypted to prevent tampering.

Information you volunteer

E-mail Address 

We only collect your e-mail address if you provide it to us.  PAN will not provide your email address to individuals outside of PAN without your express consent.  We will only use your email to reply to your requests for information or membership. If you provide your email only for the purposes of being on a newsletter or communications list, we will use your email solely for that purpose.

Membership Data 

The information you provide in the Membership Request form  is used to set you up in the PAN members Community as appropriate. It is also used for PAN to understand at an aggregate level some of the characteristics of its members.  For example, how many members come from Saskatchewan or are interested in primary care. This aggregate information may be shared on the public website so long as no individuals can be indentified.

Once you are a registered member, you may access content within the PAN Groupsite discussion forum.  The PAN Groupsite is a private site for members only and requires a login.  You may enter as much or as little profile information on the PAN Groupsite as you choose to share.  You can change your profile information at any time.  

The views you share as a member on the PAN Groupsite are considered private and viewable by members only.  Members are asked to respect each other’s privacy and not share information provided by others outside the PAN Groupsite.  Conduct by members within the PAN Groupsite is governed by our Code of Conduct.

You can remove yourself from the PAN membership at any time within the PAN Groupsite.

PAN may use the membership data from time to time to contact members either individually or as a group by email. Some reasons why PAN would contact members are to announce events and share news.

Selling Data

The Patient Advisors Network does not sell  or rent the personal information of our members to any third parties.  

We may from time to time survey members and report on aggregate responses. In some cases PAN may choose to sell reports containing the aggregate responses of a survey.  Members can choose to complete these surveys or not. The surveys are entirely optional.


The PAN website is built on the YourWebDepartment platform.  (

The PAN discussion forum and private members site is provided by Groupsite. (

PAN Members Community Guidelines

We want everyone to feel welcome on our PAN community site, so we’ve created these guidelines to foster the community we would like to see. By joining and participating in our Community, you agree that you have read and will follow these guidelines.

Within the PAN Community site and in our dealings with each other through other PAN initiatives:

  1. Be respectful. We all have a shared goal of making healthcare better for Canadians. The PAN Community may include people you work with or may meet in future. As members of PAN, we demonstrate respect in our communication, sharing and crediting of resources/knowledge and  in our interactions with each other and stakeholders from outside the PAN.


  1. Focus on a positive and collaborative approach.  Let’s work together to build strong relationships so we can achieve great things. Diversity of thought and sharing of perspectives is healthy – we won’t all agree on everything, but we want to keep an open mind to consider new ideas and change.


  1. Do not discriminate or engage in harmful activity. We value different ideas and opinions but there is no place for any activity that could hurt someone, whether it’s physical, emotional, mental or digital. Racism, hateful language, or discrimination of any kind is not acceptable. Don’t post anything you wouldn’t want everyone in the world to know about or that you wouldn’t want anyone to know that it came from you.


  1. Use your true identity. We made this community site private so that we can feel free to be ourselves. Each member is vetted by our team to ensure people are here for the right reasons. Communicating with each other is based on trust.

To ensure the PAN community remains a safe place for all members, we ask you that you contact [email protected] if you encounter a situation where guidelines may have been breached. PAN reserves the right to suspend or terminate membership in the Community for anyone who violates these guidelines.


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Directives de la communauté des membres du PAN

Nous voulons que tout le monde se sente bienvenu sur notre site Web communautaire de PAN. Nous avons donc créé ces directives pour aider au développement de la communauté que nous aimerions voir. En rejoignant et en participant à notre communauté, vous acceptez de lire et de suivre ces directives.

Sur le site de Web de la communauté de PAN et dans nos relations mutuelles dans le cadre d'autres initiatives de PAN :

  1. Soyez respectueux. Nous partageons tous l'objectif d'améliorer les soins de santé pour les Canadiens. La communautéde PAN peut inclure des personnes avec lesquelles vous travaillez ou que vous pourriez rencontrer à l'avenir. En tant que membres de PAN, nous faisons preuve de respect dans notre communication, le partage et l'attribution de ressources/connaissances et dans nos interactions les uns avec les autres et avec les parties prenantes extérieures de
  2. Se concentrersur une approche positive et collaborative.  Travaillons ensemble pour construire des relations solides afin de réaliser de grandes choses. La diversité de pensée et le partage des perspectives sont sains - nous ne serons pas tous d'accord sur tout, mais nous voulons garder l'esprit ouvert pour envisager de nouvelles idées et des changements.
  3. Ne faites pas de discrimination et neparticipez pas à des activités nuisibles. Nous apprécions les idées et les opinions différentes, mais il n'y a pas de place pour les commentaires susceptibles de blesser quelqu'un, que ce soit physiquement, émotionnellement, mentalement ou numériquement. Le racisme, les propos haineux ou la discrimination sous quelque forme que ce soit ne sont pas acceptables. Ne publiez rien que vous ne voudriez pas que tout le monde sache ou dont vous ne voudriez pas que l'on sache qu'il vient de vous.
  4. Utilisez votre véritable identité. Nous avons rendu ce site Web communautaire privé afin que nous puissions nous sentir libres d'être nous-mêmes. Chaque membre est accepté manuellementpar notre équipe pour s'assurer qu'il est là pour les bonnes raisons. La communication entre nous est basée sur la confiance.

Pour s'assurer que la communauté de PAN reste un endroit sûr pour tous les membres, nous vous demandons de contacter [email protected]  si vous rencontrez une situation où les directives ont été violées. PAN se réserve le droit de suspendre ou de résilier l'adhésion à la communauté de toute personne qui enfreint ces directives.

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