Making your mark

Our members have experienced healthcare services as patients/clients/residents or as family caregivers AND are involved as advisors within healthcare — or want to be.

  • Come to our members-only discussion board. Meet other advisors in your local area and from across Canada. Discuss topics like tokenism, compensation, and how to become effective partners.
  • Use our members-only library. It has academic and other publications covering areas like patient engagement — for those interested in research.
  • Join our community of practice. We practice bringing the patient and family caregiver perspective to all aspects of healthcare.

We welcome advisors and those thinking of being advisors. There are no fees and no obligations. Fill out the Membership Request form. If you want more information before requesting membership, please contact us and we will be happy to respond.

Types of Advisors

We recognize there are different types of advisors. We believe each lens and perspective brings value. We also think that choosing an advisor should be an informed decision, based on an understanding of the unique value of each lens and perspective.


Advisors who bring the outsider’s experience of
the healthcare system have a single lens.


Advisors who bring the insider’s experience of
the healthcare system have a dual lens.


Advisors who have received care from
the healthcare system bring a patient


Advisors caring for a loved one who is ill or injured and receives healthcare services, bring a caregiver’s perspective.

Who We Are

As advisors, we work in collaboration with a variety of healthcare partners. We use our experience and understanding of Canadian healthcare to improve the experience and outcomes of care. Here’s how:

  • We are patient and family advisors (PFAs) in hospitals and on hospital advisory councils, including acute care, children’s, and mental health facilities.
  • We are on family and residents councils and participate as volunteers in long-term care facilities (LTCs).
  • We advise and collaborate with health authorities, quality councils, healthcare associations, professional colleges, and academic institutions.
  • We are members of boards and patient and family associations.
  • We are involved with digital health initiatives, technology device development, and other innovations.
  • We help set research priorities, evaluate research papers, partner on research teams, and conduct peer research.
  • We teach and mentor students in the healthcare professions.
  • We participate in focus groups, advisory councils, and other bodies to inform policy decisions, both for healthcare organizations and for our local provincial/territorial ministries of health.
  • We blog, tweet, and write articles; we speak at conferences, on panels, to patient and family groups, and in the media. Some of us are thought leaders.
“One of the big benefits of being a PAN member is that I get new perspectives on initiatives from other provincial healthcare systems right across Canada.”

Brian Clark
Members are talking about…
  • Compensation
  • How Pharma is using patient engagement
  • Biases — we all have them
  • and so much more

Learn more about PAN

Click to download and read our Manifesto